經常問的問題

No. The hours represent the delivery capacity inside a structured academic support plan. Riforma first understands the student’s academic gaps, subjects, timeline, and goals before recommending a support cycle or monthly plan.

An Academic Support Cycle is a prepaid support plan with better long-term value. A Monthly Academic Support Plan is designed for families who prefer monthly billing and ongoing support with a lower upfront commitment.

Unused monthly hours can roll over while the monthly academic support plan remains active. If the plan is cancelled, remaining unused hours should be used within the applicable post-cancellation validity period.

For eligible plans, hours can be used across selected subjects depending on the student’s academic plan and tutor availability.For eligible plans, hours can be used across selected subjects depending on the student’s academic plan and tutor availability.

Yes. Families may choose between IBDP Experienced Tutors, IB World School Teachers, and IB Examiners & Senior Specialists. Riforma will recommend the best fit based on the student’s needs.

No. Riforma does not guarantee grade outcomes. We provide structured academic support, expert matching, progress visibility, and ongoing academic planning to help students work more effectively.

IA, EE, TOK, and IO guidance may be provided separately or within approved guidance packages, depending on student requirements and academic integrity boundaries.

If the tutor is not the right fit after the first two support hours, let us know within 48 hours. We will review the concern and arrange a suitable replacement or support adjustment. Full conditions are available in our Terms of Service.

For new students, our Tutor Fit Guarantee applies to the first paid academic support plan. If the replacement or adjusted support still does not meet expectations, a refund may apply under our Terms of Service. Please see our Terms of Service for full refund conditions.